Factory reset Hisense HE120L5

How to reset or hard reset an Hisense HE120L5

If your Smart TV Hisense HE120L5 works very slow, it hangs, or you have a full memory and you want to erase everything, or you want to sell it or give it away and you want nobody to be able to access your history and passwords you can do a factory reset or format so that it returns to be like the first day.

IMPORTANT: formatting or resetting your Hisense HE120L5 to its factory state will eliminate all the personalized settings of the television such as the tuned channels and their order, input names, applications that have been installed, passwords of the accounts linked to this HE120L5, Wi-Fi passwords, VIDAA user and web browsing history.

The Hisense HE120L5 TV will need to be fully configured as when it was turned on for the first time after purchase.

Estimated time: 15 minutes.

Table of Contents:

Restore from the options of Hisense HE120L5

You will need:

- TV remote

If you don't have a remote you can buy one from this link on Amazon. *

1- First step:

To begin the factory restoration or formatting of your Hisense HE120L5, press the "Start" or "Home" button on the remote control, this is of the button with the symbol of a house.

2- Second step:

The home screen of VIDAA, which is the operating system of the HE120L5, will appear.

3- Third step:

Using the direction buttons on the remote control move through the icons until you select the settings icon, it is a gear icon.

You can also directly press the settings button on the remote control, it also has the drawing of a gear wheel.

4- Four step:

Using the direction buttons on the remote control again, move through the settings until you select the section called "Assistance Service" or "Support", the support menu will appear on the right, if nothing appears press the "OK" button " on the remote control to confirm.

5- Fifth step:

Press the direction button to the right to access the assistance menu of the Hisense HE120L5, go down again using the down button on the remote control until you are in the "Reset to factory dafault" section and press the "OK" button of the remote control.

6- Sixth step:

Unless you have disabled it, a keyboard will appear on the screen asking us to enter the TV's PIN code. Use this TV keyboard using the direction keys on the remote control and the "OK" button to enter each number.

7- Seventh step:

A confirmation message will appear on the Hisense HE120L5 screen indicating that all information on the HE120L5 television will be erased, including settings, installed applications, network settings, parental settings, etc.

If you are sure to perform the reset, select "Restore" and press the "OK" button on the remote control to continue.

8- Eighth step:

The Hisense HE120L5 TV will turn off and on again, wait a few seconds for the process of erasing all settings and data on the TV to complete.

After restarting the TV, it must be configured again as if it were new.

Restore Hisense HE120L5 without the remote control

If you don't have the Hisense HE120L5 remote control, your TV has entered a reboot loop or is unresponsive, you can factory reset your Hisense using the physical buttons on the back, bottom, or side of the TV.

1- Disconnect the power cable from the Hisense HE120L5.

2- Press the power button on the Hisense HE120L5 for about 30 seconds, this button should be on the back or bottom of the television.

3- Reconnect the TV to the power and check if it works correctly.

4- In case the previous method did not work, there are some Hisense TV models that have a small button or hole with the text "Reset" on the back, side or bottom of the TV.

5- Once you have located the button or hole on the Hisense HE120L5, with the television on, you must press the button or insert and hold the clip for 10 seconds in the hole.

6- The power light on the Hisense HE120L5 will flash when the factory reset is complete and the TV will reboot.

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About the device:

The Hisense HE120L5 it is a television with the VIDAA OS operating system, an aspect ratio of 16:9, a refresh rate of , 4 HDMI ports, 2 USB ports, a screen resolution of 4K pixels, a screen diagonal of 120" cm, Bluetooth, Wi-Fi, Ethernet port (RJ45), dimensions of 0 cm width, 0 cm height and 0 cm depth.

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