Factory reset Claro Colombia Box TV

How to reset or hard reset an Claro Colombia Box TV

If your Claro Colombia Box TV player is running very slowly, freezes, or has its internal memory full and you want to erase everything, if you need to return it, send it for repairs, sell it, or give it away and don't want others to have access to your history, apps, and passwords, you can perform a factory reset or format it to restore it to its original state.

IMPORTANT: Resetting or formatting your Claro Colombia Box TV to factory settings will erase all the personalized configuration of the device, such as tuned channels and their order, input names, installed applications, passwords for accounts linked to this Box TV, Wi-Fi passwords, Google Play user information, and web browsing history.

The Claro Colombia Box TV will need to be fully set up as if it were turned on for the first time after purchase.

Estimated time: 15 minutes.

Table of Contents:

Restore from the options of Claro Colombia Box TV

You will need:

- TV remote

If you don't have a remote you can buy one from this link on Amazon. *

1- First step:

First, go to the home menu of your Claro Colombia Box TV. Once there, go to settings, which is the gear icon located in the top right corner of the screen on your TV.

2- Second step:

Navigate through the Box TV menu until you find the section called "Storage and reset." Press it to access the storage and factory reset settings.

3- Third step:

Once inside the Claro Colombia Box TV Storage and reset settings, look for the "Factory data reset" section with your remote or cursor and click on it.

4- Four step:

A confirmation message will appear on the TV screen connected to the Claro Colombia Box TV indicating that all information on the Box TV will be erased, including settings, downloaded apps, and the link to your Google account (the Google account is not deleted, only unlinked from the player). Press "Factory data reset" again. If you've decided not to proceed, press "Cancel," and no data will be deleted.

5- Fifth step:

A second confirmation message will appear to confirm that you want to restore the Claro Colombia Box TV, from this step you cannot go back, all apps and settings will be removed from the player.

Press "Erase everything" to finish and wait a few seconds for the Box TV to be completely restored.

Restore Claro Colombia Box TV without the remote control

If you don’t have the remote control for the Claro Colombia Box TV, the device has entered a reboot loop, or it’s not responding, you can restore the Claro Colombia to factory settings using the physical buttons located on the back, bottom, or side of the device.

1- First, locate the power button on the Claro Colombia Box TV.
It should be located on the back of the device, on the right side or at the bottom of the Claro Colombia player.

2- Next, disconnect the Claro Colombia Box TV from the power supply, unplug it or turn off the switch on the power strip where it is connected to cut off electricity.

3- Press and hold the power button on the Claro Colombia Box TV, hold it down and connect the Claro Colombia device to the electrical outlet.

4- Press and hold the power button without releasing it until you see the Claro Colombia logo or the Android TV logo.
When you see the logo, you can release the button.

5- Once in the recovery menu, you can navigate using the physical power button:
Short presses to move between options.
Long press to select an option.
Navigate to the "Wipe data/factory reset" option or similar.
Select this option with a long press of the power button.
Confirm that you want to perform the factory reset with another long press.

5- The Claro Colombia Box TV TV Box will restart and it will take a few minutes or seconds to restore to factory settings. Once restored you will have to reconfigure it, choosing the language, internet connection, tuning channels, installing applications or configuring Bluetooth devices.

Questions and answers from users about "How to reset Claro Colombia Box TV - Factory reset and erase all data"

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Factory reset Claro Colombia Box TV

How to reset or hard reset an Claro Colombia Box TV

Restore from the options of Claro Colombia Box TV

Restore Claro Colombia Box TV without the remote control

Questions and answers from users about "How to reset Claro Colombia Box TV - Factory reset and erase all data"

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